bitessilikon.blogg.se - Ring customer service

Ability to retain product knowledge/details and grow knowledge as inventory changes/expands.Collaborate with management to escalate customer issues when necessary to provide most seamless customer experience possible.Comfortable using resources to work independently to problem solve/assist customers.Liaise with appropriate departments & save information for future independent use.Continuously adapt as the business evolves and grows.Team player, can-do attitude, no task too small.Detail-oriented with high level of accuracy.Strong organization skills and dedication to completing tasks and projects in a timely manner.Self-starter with proof of a strong work ethic and energetic personality.Ability to multitask and prioritize effectively in a fast-paced environment.Ability to creatively and effectively problem-solve varying customer requests.Exceptional written and verbal communication skills required.Proactively look for opportunities to drive sales growth by identifying new leads and hand over leads to appropriate departments.Utilize data and customer feedback to analyze customer service trends and recommend revised policies and processes to improve customer experience.Experience handling multiple programs simultaneously in a fast-paced changing environment.

Responsible for improving customer retention by combining service and sales skills with product knowledge to ask customers questions and effectively offer relevant solutions.

Work extensively with customers to provide timely solutions including: order follow-up, shipment tracking, order updates, etc.

Consistently deliver a remarkable customer service experience by acting as the front line of communication (primarily via email, phone, Instagram DMs, and live chat).

The ideal candida te understands the need for a flawless guest experience, has the ability to multi-task and stay organized in a fast-paced environment.

The Customer Service Representative will be the front line of communication with the customer. Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. Founded in 2013, Ring Concierge has grown exponentially over the past 6 years and continues to expand its team by opening an office in Rochester. Nicole Wegman, founder of Ring Concierge, has strategically utilized social media to disrupt the historically close-knit, male-dominated diamond industry to create a jewelry business for women, by women. Ring Concierge began in New York City as a luxury private jeweler and has since scaled into a successful e-commerce business and private jeweler accessible to the mass.